Shipping Policy for RoyalPlugPrime

Effective Date: January 9, 2025

At RoyalPlugPrime, we understand the importance of getting your orders delivered in a timely and efficient manner. This Shipping Policy outlines how we handle shipping, including shipping methods, costs, delivery times, and any restrictions that may apply to your order.

1. Order Processing Time

Once your order is placed and payment is successfully processed, we will begin preparing your items for shipment. Please allow 1-2 business days for order processing. Orders placed on weekends or holidays will be processed the following business day. During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods and Delivery Times

We offer several shipping options to accommodate your needs. Delivery times and shipping fees vary depending on the shipping method you select at checkout and your location.

  • Standard Shipping: Delivery typically takes 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days, depending on the destination.
  • Express Shipping: Next-day delivery available in select locations for an additional fee.

We currently offer both domestic and international shipping options. Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, or other unforeseen circumstances.

3. Shipping Charges

Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. You will be able to view your shipping charges before you confirm your order at checkout. We also offer free shipping for orders over a certain amount within the United States. Details regarding our free shipping promotion will be specified during checkout.

4. International Shipping

We are pleased to offer international shipping to select countries. International shipping costs will be calculated based on the destination, and delivery times can vary. Please note that customs fees, duties, and taxes may apply and are the responsibility of the customer.

  • International Restrictions: Certain countries may have restrictions on receiving electrical products or devices, so we recommend verifying whether your country accepts such shipments before placing an order.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your order through the carrier’s website using the tracking number provided. If you encounter any issues with tracking your order, please contact our customer service team.

6. Shipping Delays

While we make every effort to ensure timely deliveries, please note that certain situations may cause shipping delays. These may include severe weather, high shipping volume, or logistical challenges. If your order is delayed, we will notify you and provide an updated delivery date as soon as possible.

7. Lost or Stolen Packages

RoyalPlugPrime is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to open a claim. We will assist you with filing a claim if needed, but ultimately, the responsibility lies with the carrier.

8. Address Accuracy

Please ensure that all address information is entered correctly when placing your order. RoyalPlugPrime is not responsible for delays or issues caused by incorrect or incomplete addresses provided by the customer. If an address error is discovered before shipment, we will notify you and request the correct information.

9. Shipping Restrictions

We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas. Please check the shipping restrictions at checkout to ensure that we can fulfill your order. If there are any issues with your shipping address, we will contact you to resolve the matter.

10. Contact Information

If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to us. Our customer support team is happy to assist you with shipping-related inquiries.

Our team is available Monday to Friday, from 9:00 AM to 5:00 PM EST.