Sales Policy for RoyalPlugPrime

Effective Date: January 9, 2025

Welcome to RoyalPlugPrime! This Sales Policy outlines the terms under which we sell products to our valued customers. By making a purchase on our website, https://royalplugprime.com, you agree to comply with and be bound by the terms set forth below. Our goal is to ensure transparency, offer high-quality products, and provide a seamless shopping experience for all our customers.

1. Product Availability and Pricing

  • Product Availability: All products listed on RoyalPlugPrime are subject to availability. We strive to keep our inventory up to date; however, there may be occasions when a product is out of stock. In such cases, you will be notified as soon as possible, and your order will either be refunded, or you can choose an alternative item.

  • Pricing: Prices displayed on RoyalPlugPrime are in U.S. dollars and are subject to change without notice. We make every effort to ensure that the pricing on our website is accurate. However, in the event of a pricing error, we reserve the right to cancel any order made at an incorrect price.

2. Order Processing

  • Order Confirmation: After you place an order, you will receive an email confirmation with your order details. This email confirms that we have received your order, but it does not constitute an acceptance of your order.

  • Order Acceptance: Your order is accepted once we ship the item(s) to you. We reserve the right to refuse or cancel any order at any time prior to shipment for various reasons, including, but not limited to, product availability, pricing errors, or suspicion of fraudulent activity.

3. Payment Methods

We accept a variety of payment methods to ensure that your shopping experience is convenient and secure. These payment methods include:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

All payment transactions are processed through secure, encrypted gateways to ensure your payment details are protected. By providing your payment details, you agree to authorize us to charge the total amount of your order to your chosen payment method.

4. Shipping and Delivery

  • Shipping Times: We process and ship all orders within 1–2 business days. Delivery times will vary depending on the shipping method chosen at checkout and your location. Standard shipping typically takes 5-7 business days, while expedited shipping options may be available for faster delivery.

  • Shipping Costs: Shipping charges are calculated based on the weight of your order and the destination address. You can view the shipping costs before finalizing your order during the checkout process.

  • Shipping Restrictions: We currently ship within the United States and to select international locations. If your country is not listed during checkout, we may not be able to process the order.

5. Returns and Exchanges

If you are not satisfied with your purchase, you can return most products within 30 days from the date of delivery. All returned products must be in their original condition and packaging. Please refer to our Refund and Returns Policy for more detailed information on the return process.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.

  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to an error on our part or if the product is defective.

6. Customer Support

We are committed to providing excellent customer service. If you have any questions or issues regarding your order, feel free to contact us. Our customer support team is available to assist you with product inquiries, order status updates, and any other concerns.

  • Contact Information:
    • Email: info@royalplugprime.com
    • Phone Number: (270) 886-8008
    • Address: 813 Stableford Rd, Oak Grove, Kentucky (KY), 42262

Our team is available Monday to Friday, from 9:00 AM to 5:00 PM EST. We aim to respond to all inquiries within 24 hours.

7. Limitation of Liability

RoyalPlugPrime is not responsible for any indirect, incidental, or consequential damages arising from the use of any products purchased through our website. We do not guarantee that our products will meet your expectations or be free from defects. By purchasing from us, you agree to this limitation of liability.

8. Changes to Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be effective once they are posted on our website. We encourage you to review this page periodically for updates.