Refund and Returns Policy for RoyalPlugPrime

Effective Date: January 9, 2025

At RoyalPlugPrime, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy. Please read the details below to understand our procedures and guidelines for returning items and requesting refunds.

1. Return Eligibility

You may return most items purchased from RoyalPlugPrime within 30 days from the date of delivery for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in resalable condition.
  • The product must be returned within 30 days of the delivery date.
  • Proof of purchase (order number or receipt) is required for all returns.

Certain items are not eligible for returns, including:

  • Custom-made or personalized products.
  • Items that are damaged due to misuse or improper installation.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@royalplugprime.com or (270) 886-8008 within 30 days of receiving your order to request a return authorization.
  • Step 2: Our team will provide you with a return shipping label and instructions on how to send the product back.
  • Step 3: Carefully package the product in its original packaging, ensuring it is secure and protected during the return shipment.
  • Step 4: Ship the product back to us using the provided return label. Once we receive the returned item, we will process your refund or exchange.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If the return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please note that depending on your credit card company or bank, it may take 5-10 business days for the refund to appear in your account.

If your return is denied due to reasons such as damage, missing parts, or usage, we will notify you and explain the reason for the denial. In this case, the item may be returned to you, or we may offer an exchange.

4. Exchanges

If you wish to exchange an item for another product, you may do so by returning the original item and placing a new order. The return policy and refund process will apply to the original item. Please contact us for assistance with placing a new order or to inquire about available exchange options.

5. Non-Refundable Items

The following items are non-refundable and cannot be returned:

  • Items that have been used or installed.
  • Products that are damaged due to misuse or improper handling.
  • Custom or personalized products.
  • Gift cards and digital products.

6. Shipping Charges

Shipping costs for returns are the responsibility of the customer, unless the item is defective or the return is a result of an error on our part. In such cases, we will cover the cost of return shipping. For non-defective returns, the original shipping fees will not be refunded.

7. International Returns

For international orders, return shipping costs are the responsibility of the customer. Please ensure that you follow the correct procedures and provide any necessary documentation for customs clearance when returning international items.

8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@royalplugprime.com or (270) 886-8008. We will arrange for a replacement or refund, depending on your preference. You may be asked to provide photographic evidence of the damage or defect to process the claim.

9. Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please contact us: